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Your Choice Medicinal : Frequently Asked Questions
Medical Cannabis and Your Documents
How do I obtain a medical cannabis document from Your Choice Medicinal
First, create a Your Choice Medicinal account by selecting a username and password. Then, click the "Get Started" button and complete the Medical Document Request form. You will be provided with the option of speaking to a Health Care Provider about your medical cannabis needs. After submitting the form, a Health Care Provider will review your submission to determine whether this treatment option is appropriate for you based on Health Canada guidelines.
What is a medical cannabis document?
A medical cannabis document is like a prescription, but it’s not one. It is a form completed by a doctor or nurse practitioner that authorizes you to purchase cannabis products from Your Choice Medicinal. We offer this service free of charge, however, there is a $30 fee associated with rescheduling a missed doctor’s appointment.
What is the difference between medical and recreational cannabis?
Medical cannabis is prescribed by a healthcare practitioner to treat specific health conditions. It is accessed through licensed medical providers, may be tax-deductible, and can be eligible for insurance coverage. You can get access to personalized treatments, dosing information, and medical documentation.
Recreational cannabis is for personal use without a prescription. It’s sold through retail stores or online at the Ontario Cannabis Store. It is not covered by insurance and is not tax deductible. No medical oversight is provided.
Where can I learn about cannabis and which products are right for me?
More Info to Come.
Accessing or Transferring Your Medical Document
How do I transfer my current medical cannabis document to Your Choice Medicinal?
Ask your original clinic to email your medical document directly to Your Choice Medicinal, at [email protected].
Once your transferred document has been processed and recorded, you will receive an email with a link to get started. This typically takes 1-5 business days.
Please note, if your medical document will expire within the next 30 days or less, you must get a new medical document. You can get a new medical document through the YCM clinical team by clicking HERE
Do I need to inform my insurer about changing my Medical Cannabis provider?
In most cases, you do not need to inform your insurer about changing your medical cannabis provider. However, since each insurance policy is different, it’s best to contact your insurance provider to confirm whether you need to inform them about changing medical cannabis providers.
How quickly will I receive my medical cannabis document after requesting it or after my appointment with the YCM doctor?
After submitting your request for a medical cannabis document, or after your appointment, the YCM physician will review your case to determine your eligibility. Typically, your medical document will be completed and submitted within 1-3 business days.
How quickly will I be able to place an order after getting my medical document from the YCM doctor?
Once your medical document has been processed and recorded, you will receive an email with a link to get started. This typically takes 1-3 business days.
Can I get my medical cannabis in-store at a retail dispensary?
You may only get your medical cannabis directly from your licensed medical cannabis provider. Medical cannabis providers are not permitted to have retail locations. If you go into a cannabis store in your neighbourhood, you will be purchasing cannabis outside of your medical allotment. Please note that any recreational cannabis you purchase is not eligible for coverage by your insurer.
Appointment Scheduling & Info
Can I talk to the YCM doctor even if I’m not a new patient?
Given the number of patients the YCM doctors attend to, it is best to discuss your ongoing medical cannabis needs with your GP/family doctor or another member of your health care team.
What if I forget my appointment information for my meeting with the YCM doctor?
After booking your appointment, you will get 2 appointment reminders: one immediately after you book, and one on the day before your appointment.
The reminders will come from: [email protected].
What if I need to cancel or reschedule my appointment?
Please contact [email protected] if you need to cancel or reschedule your appointment. You may cancel or reschedule up to 24 hours before the appointment.
Late cancellations or missed appointments will not result in a fee, however, in these cases, a fee of $30 will apply in order to reschedule the appointment.
Your Order
I placed an order. What happens now?
All orders placed before noon will ship same day. Orders placed after noon will ship the following business day. Shipping times range from 1-3 business days. After placing your order, you will receive an email with your order details, an official receipt that you can submit to your insurance provider and a Canada Post tracking number. If you do not receive your shipment, please email us at [email protected]
Shipping
How long are shipping times?
Shipping times vary based on your distance from the YCM shipping location. Shipping times range from 1-5 business days. All orders include a tracking number for your reference
Is there a cost associated with shipping?
Shipping typically costs $20 per order and is free for orders that are $120 or more (before HST).
Currently, we only ship products within Ontario. If you want a product shipped outside of Ontario, please email us at [email protected].